If you can't disable split tunneling on the GlobalProtect gateway config, You can also use Safari or Firefox browser as a workaround.ĭisclaimer: Please note the below statements about Apple’s System Extensions and Chrome Browser are made with limited information made available through their respective websites, documentation, and support tickets.If you can't upgrade to macOS BigSur, then just use the full tunnel on the GlobalProtect gateway configuration by disabling the split tunnel.Upgrade to the latest macOS BigSur 11.2.x or higher.For more details, Refer Apple Bug ID FB7868606 and see the disclaimer from Palo Alto Networks below.Palo Alto Networks has opened an inquiry with Apple and more details can be viewed on this link on Apple developer forums.The cause seems to be with the macOS system API call related to System Extension specific to macOS Catalina.The issue seems to be only affecting macOS Catalina 10.15.x when the GlobalProtect gateway is configured to use 'exclude domain' and/or 'exclude application'.

Applications affected: Microsoft Teams.Similarly, for the Microsoft Teams app, the application intermittently loses connection and we will see a similar error in the Teams log (see error below) - info - OnErrorOccurred - Description: CNS:Get Method: GET Error: net::ERR_TIMED_OUT When GlobalProtect is configured with exclude domain and/or exclude application to send traffic via the physical adapter, multiple applications are freezing or erroring out on macOS Catalina 10.15.x.Īs an example, In Google Chrome, one will see errors like 'ERR_NETWORK_CHANGED' or 'ERR_TIMED_OUT' in the browser.

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